FAQs
Frequently Asked Questions (FAQ)
1. Who is Inheritance Apparel for?
Inheritance Apparel is a men's fashion brand that embodies the timeless style of "old money" aesthetics. We offer classic, high-quality clothing that draws inspiration from traditional elegance and understated luxury for the discerning individual.
2. Where are your products sourced from?
We source our products directly from manufacturers around the world to ensure we provide the best quality at competitive prices. By partnering with global suppliers, we maintain a unique, curated collection of "old money" inspired clothing.
3. What sizes do you offer?
Our sizes typically range from Small (S) to Extra Large (XL), but availability can vary depending on the specific product. Please refer to the size chart provided on each product page for detailed measurements to ensure the best fit.
4. How do I care for my Inheritance Apparel items?
For the best results and to preserve the quality of your clothing:
- Follow the care instructions provided on the label of each item.
- Generally, we recommend washing items in cold water and air drying them to maintain their quality and longevity. Dry cleaning is also recommended for delicate materials.
5. What are your shipping times?
We source our products directly from manufacturers located all over the world to provide you with the best quality and prices. Due to this, shipping times can vary. At the worst, shipping may take up to 3 weeks. While most orders arrive sooner, by purchasing from Inheritance Apparel, you accept that shipping times may be delayed due to factors outside our control.
6. Can I track my order?
Yes, once your order is processed and shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor the delivery status of your package.
7. What are your shipping costs?
Shipping costs are calculated at checkout and vary depending on your location and the size/weight of the order. We strive to offer the best rates possible and often run promotions with discounted or free shipping options.
8. Do you ship internationally?
Yes, we offer international shipping to most countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
9. What is your return policy?
We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return. To start a return, contact us at inheritanceapparel@protonmail.com. For more details, please review our full Return Policy.
10. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us immediately at inheritanceapparel@protonmail.com with a photo and description of the issue, and we will resolve it promptly.
11. Do you offer exchanges?
Yes, you can exchange items by first returning the original item and then placing a new order for the correct size or color. Contact us to initiate the return process, and once accepted, you can proceed with your new purchase.
12. Can I cancel or change my order after placing it?
We process orders quickly to ensure timely delivery, so changes or cancellations are only possible within 24 hours of placing the order. Contact us at inheritanceapparel@protonmail.com as soon as possible, and we will do our best to accommodate your request.
13. Do you have any physical stores?
Inheritance Apparel is an online-only brand, allowing us to bring our exclusive collection to customers worldwide without the overhead of a physical location. You can browse and purchase all of our products directly through our website.
14. How can I contact customer support?
For any inquiries or support, please reach out to us at inheritanceapparel@protonmail.com. Our customer service team is available to assist you with any questions or concerns.